Shipping & Returns
Shipping Policy
At Ellaina, we ensure your olive oil arrives safely and fresh.
**Under normal Conditions**
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Processing Time: Orders are typically processed and shipped based on the order amount and its agreed upon the client's needs.
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Delivery Times:
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Domestic Orders (within Greece): 2–5 business days
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EU Orders: 5–10 business days
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International Orders: 10–20 business days (depending on destination and customs)
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Shipping Costs: The shipping costs are included in the final price
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Packaging: All products are carefully packed to prevent leaks or damage during transport.
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Order Tracking: Once shipped, you will receive a tracking number via email to follow your order.📦 If your order arrives damaged or delayed, please contact us at ellaina.oliveoil@gmail.com so we can assist you
🔄 Return & Refund Policy
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Returns: Please note that all sales are final. We do not accept returns or exchanges.Cancellations are allowed within 1–5 days from the order date. After this period, orders cannot be canceled. However, please note that in any case, the down payment is non-refundable.
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Damaged or Defective Products: If your order arrives damaged, leaking, or defective, contact us within 7 days with photos of the issue.
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Non-Returnable Items: For health and safety reasons, opened bottles or used products cannot be returned.